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FAQs

Frequently Asked Questions

Website

How do I view my cart?
To view your items, click the cart icon in the top left-hand corner.

I forgot my password. How do I update it?
Click My Account in the top left-hand corner. Click Forgot Password, enter the email address registered with Blossom de Art Craft Academy, then click send. Check your inbox for a Blossom de Art Craft Academy email with a link to reset your password.

Where do I find my favorites?
Make sure you are logged into our your Blossom de Art Craft Academy account. Once you find a product or project you love, click the wishlist (heart icon). To access your favorites, click the heart in the top left-hand corner. From there, you can add the item to your cart or remove it.

Where do you deliver?

We deliver nationwide within Malaysia and all parcels are normally dispatched within a few days. We also deliver to Singapore but only up to 3 kg.

At this moment, we do not do international deliveries.

What are the rates?

There are differing rates based on the weight of your order and location of delivery.

For simplicity, we have organized the rates into a table for your reference. After the checkout page, you will be presented with a few delivery options that will typically fall into the ranges below:

How long does it take to deliver my items?

Packing and delivery of your items will commence upon receiving payment for your order.

It will take 3 to 5 working days (excluding public holidays and weekends) for deliveries within Peninsula Malaysia, and 5 to 7 working days for deliveries to East Malaysia or Singapore. Working days do not include weekends and public holidays.

Please mind that due to our government partial lockdown and shipping company’s COVID-19 health and safety measures, your parcels might take a longer time to be delivered to your shipping address. 

How do I go about to choose self-collection instead of postage? When can I pick up my items?

There is a free self-collection option for those who wish to collect their online order at selected third-party locations to save on postage. This option is available under the “Store Pick up” dropdown menu after you have checked out your items from your shopping cart.

We currently do have delivery by Grab pick-up, Snailer & Mr Speedy Malaysia in johor Bahru area. This will be extra costing bear by the buyer and the charge will depend on the distance too.

For more details regarding our third-party pick-up, please contact us at +6019-7252660 for the charges details.

There are no charges for self-collection. 

Please note that it will still take 1 – 3 business days for your order to be packed and made ready. You will receive an notification whatsapp or email to inform you that your items are ready for pick up.

Written by Shirley

May 28, 2021

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