What is drop shipping?
Drop shipping is a retail fulfillment method where “you” doesn’t keep the products it sells in stock. Instead, when a store sells a product, it purchases the item from a third party (theblossom.com.my) and has it shipped directly to the customer. As a result, the merchant never sees or handles the product. It’s hazard free !
How Theblossom Dropship Program Works ?
Your selling price should not be lower than Theblossom’s selling price at any other platform.
If Theblossom finds out, your account shall be banned or removed from the system.
Please make your rules on your store remarking that customer are unable to cancel order due to the reason change of mind.
This will affect our operating system as you can refer back to the flowchart above on top.
Once parcel is packed you are unable to cancel your order as well.
Please be responsible at your own risk.
How long it takes for new user to activate their dropship account?
Once you have registered an account from our website, PM via whatsapp (messages only) us and we will approve your account for you.
Click here to talk to our Customer Service thru Whatsapp.
Does Theblossom provide customer service and/or talk to my customers?
No. You are 100% responsible for dealing with your own customers. You’ll need to build and market your website, handle customers support issues, solve problems and deal with any issues that arise. You’ll act as the intermediary between your supplier and your customer.
How long can my customer receive the order from theblossom.com.my?
Once the payment of the dropship order has been confirmed, We will proceed the order within 1-3 working days excluding weekends and public holidays.
Peak season like Raya, 11.11 Online huge campaign might takes about 4-6 working days.
We will update you the tracking number via email once the parcel is packed.
The time to destination is depended on the logistic. For orders placed after 12pm will be proceed the next working days.
How long can I hold my order until payment?
Once order placed, you will have 2-3 days to make payment otherwise the order will be cancelled by the system.
This is to avoid stock holding and we want to be fair to every buyer and dropship.
We prefer to place order and make payment immediately so that we can proceed faster,
if not your order will be proceed accordingly by following the date that you make payment.
Example: Order on 01/09, Payment made on 03/09, your order will proceed in 2 days from 03/09.
You are unable to request to ship out your order first, it is unfair to other dropship agents.
How can I know if the items will be restock or has been restocked?
We will publish to Dropship Whatsapp Group once we update the quantity to the system. Mostly the very hot selling items will restock all the time.
How can I get photos of the product?
We will publish every new item listed into Dropship Whatsapp Group together with image link etc. Or else you can also download from our website.
Can I order from theblossom to ship to oversea like Singapore etc?
Yes you can, but you should provide us the waybill for us to send out the parcel. If you do kindly send all the info to our Customer Service and arrange pick up.
My order has been cancelled by system after 3 days, so I placed a new order and how long can theblossom ship my order?
It will be proceed as usual from the date you place the order.
You can’t request to ship your parcel first because of your own msitake, this is unfair to other dropship.
Can I use theblossom Warehouse Address as sender?
Yes you can, but if you have return parcel please inform our Customer Service Immediately so that our team can know there are return parcel coming in.
Parcel returned without notice will be remark as deliver failure and proceed as order cancelled.
My Customer receive less item, what can I do?
Please ask your customer to send a photo of the Front Parcel (With Waybill), there should be a writing on how many items is in the parcel.
And also a photo of all items that he/she received. Then, PM our Customer Service for checking and proceed next progress.
My customer received wrong / defect item, how can theblossom arrange exchange?
Only defect / wrong item can be exchange within 7 days upon received date. Please get ready this documents with your buyer:
1. Photo of the parcel (Front & Back)
2. Photo of the defect or wrong items received (make sure can be seen)
Contact our CS and send it to your customer.
My customer want to exchange size or etc after received the product.
Exchange procedure takes about up to 5-7 working days (From buyer return to warehouse until next shipment).
That is why it’s really important to ask your buyer to check size before purchase.
Please remember we do not hold stock for exchange, if your buyer has return the items and the size he/she want to exchange has sold out;
you will have to refund the product to your customer as remark “Order Cancel” which means you gain 0 profit by doing extra work.
We prefer you set rules at your store by remark “Items sold are non exchange, return and refundable”.
How to make the payment ?
(We prefer Online Bank In for Placing an Order to avoid system setting on account, this will affect our working efficiency)
How long will you receive the refund (credit or replacement)
All refund will be credited to your theblossom Personal account as store credit. The Credit later can be use on your next purchase.
Please do not simply cancel your customer’s order as your account will be downgraded if you have up to 8 cancel orders and above.
2. Remark your order ID in Email
3. Happy Selling~